Jennifer Colon Project

Jennifer and her son Hudson LOVE the ARTISTIC MEN!! Jennifer said that from beginning to end she would give this dealership two thumbs up!

The crew did an outstanding job with the pool. Moreover their manner, disposition and professionalism is commendable.
As far as the job sign goes, not only did Jennifer allow it in front of her house but she has suggested to Mark to put a permanent ARTISTIC sign by her bulkhead behind the house in full view of all the passerby boats. Jennifer claims that this offer proves how proud and happy she is with her pool project. The ONLY extra thing that she would have liked would have been to get more than three feet of concrete.

JENNIFER'S POOL WAS CLOSED FOR THE SEASON BEFORE THE WALK THROUGH. THIS PHASE WILL BE COMPLETED IN SPRING.

As far as her pool's appearance goes, Jennifer claims that she is amazed at the number of passerby boats who stop by to look and admire her pool.

The pool's clean look and low maintenance have made such an impression on Jennifer that she is considering installing a similar pool at her year round residence in Washington.

Jennifer contacted another pool company that she found on line. The sales person gave her the run around until Jennifer's cousin referred her to ARTISTIC POOLS.

John Decesare Project

John said that ARTISTIC did a fantastic job through out this project including the sales phase.
In regards to the selection of the ideal pool, John mentioned that he already had strong ideas about the style that he was interested in.

John said that everything was top notch during this phase. John is very impressed and pleased with Mark's availability if and when he is needed.

John said that not only was he already given a tour,but he is being offered a second tour to finish the job. This is another example of mark's follow through to ensure the customer's satisfaction.

John was impressed with the easy and the fast installation.

Mark's electrician earns John's praise. John said that all of his electrical installations were done perfectly.

Shawn Besu Project

Shawn began by stating that ARTISTIC'S performance through out the project was outstanding. Obtaining the permits was a bit problematic but not to the point that would effect ARTISTIC'S scores.

Shawn oohed and aahed at every question to express his extreme satisfaction with this phase of the project. 

Shawn said that he is extremely pleased with the appearance of his pool.
In regards to time frame, Shawn boasted that his pool was completed within one week while it took his neighbor(another pool company)three months to finally enjoy his pool.

Shawn once again reiterated that ARTISTIC'S performance is outstanding.

Shawn said that the only "negative" aspect of his pool project was the cost. He said that ARTISTIC'S figures were much higher than the competitor but then again you get what you pay for.

The short installation time period not only impressed Shawn but it also captured his neighbor's attention.

Joe Deshay’s Project

Joe is a landscape architect and his partner is a chemical engineer.  Joe and his partner custom design pools for high end homes.  They are in the process of opening another office in Miami. The 85ft. by 40ft. yard in this house is by the bay and the project cost about a quarter of a million dollars.

Joe said that Mark is an outstanding San Juan representative and he was excellent in helping his partner and him in picking out the perfect pool for this family.  Joe mentioned that this pool is a "glorified spa" that is ideal for the kids' entertainment.

Joe could not be happier with Mark's work.  Joe works with six other pool contractors and he rates them as a "-5" compared to Mark.  Once this project was almost completed, the owner asked to change the location of the pool equipment so that a shower could be installed in its place.  Mark and his crew gladly obliged and "moved" the equipment to another site.

Joe states that Mark's skills and workmanship are as good as it gets.

Joe reiterated that Mark is milestones above the other six pool contractors who he deals with (some of these pools cost over $300,000!). He also added that on any particular job, he is usually in contact with ten to fifteen contractors.  Mark is the only contractor that returns his calls within one hour. Mark's availability and diligency in returning calls is greatly appreciated.

Joe said that his partner and he think so highly of San Juan's quality that it has become the pool of their choice for all of their pool projects which require a pre-determined size or shape.

San Juan Pools in his opinion offer the best shapes, sizes and wide stairs and benches.

The length of time required to install a San Juan pool is spectacular.

1) Joe went to the Las Vegas Pool Show.

2) He saw San Juan ads in the LUXURY POOLS MAGAZINE.

3) After he met with Mark a couple of times, he knew that he had found a great product and a great contractor for his pool projects.

Mrs. Collan Project

Mrs. Collan said that ARTISTIC'S quality of work is outstanding.  She also commended them for always being available and returning calls in a timely manner.

William mentioned right away that he has nothing but wonderful remarks about the dealer.  He gives them an A for an outstanding job.

Pool delivery was on time and the staff was professional

The staff was extremely professional, courteous and knowledgeable

William Collan said that he would not change any thing about the dealer's peformance.  They did an outstanding job from all aspects.

The pool was ready in minimal time and little disturbance to their household.

Mr. Thom Project
Mr Thom mentioned that he is a landscape architect and he mapped out the location of his pool and the deck.  He went on to say that he has no doubt that Mark and his crew are so capable and skilled that they can build anything that is asked of them.

Rich Martucci Project
Mentioned that he thinks the world of Mark's workmanship.  He added that he works right through these projects with Mark and he has seen over two hundred installations.  Mark's quality of installation and workmanship is such that the job is completed smoothly and in a timely fashion each and every time.

Jim Project
As Jim mentioned previously, he did not hold high expectations for the pool project, nevertheless he was pleasantly surprised at the sight of his beautiful pool.

Heather Project

Heather said that ARTISTIC's workmanship is as close to perfect as can be. The overall project looks beautiful.

Heather said that Mike is the reason they purchased the San Juan products.  Initially the Nelsons spoke to Mike on the phone and after they met with him they were impressed with his knowledge, his personality and his presentation.  They could have installed another brand of pool for less money but because of Mark their decision swayed towards San Juan.

They researched fiberglass pools and through Mike and ARTISTIC POOLS, they decided to select the San Juan products.

Kevin Uher’s Project

Kevin said that Mark's wealth of knowledge is not limited to San Juan products. He is very current on the competitor's products and through his state of the art 3-D computer graphics, he presented a design that convinced the Uhers to hire him. The price tag for this project which included the pool, the pavilion and the beach was around $150,000 but it is well worth it!

Kevin LOVES his pool. In regards to the time frame, Kevin commented that ARTISTIC was actually too fast! The pavilion was being built at the same time and it was necessary to wait for one week after the cement was laid. ARTISTIC was very accomodating and agreed to come back in one week to finish their portion of the project. Kevin said that his neighbor was astounded at the speed that this project which included the pool, 3000 square feet of decking, the jacuzzi and the beach was completed while his pool took nearly six months to be completed.

Kevin said that ARTISTIC'S workmanship is outstanding. He explained that instead of using standard tiles, they used one inch tiles which has created a magnificent look. 

THE SLIDE!! The slide is such a huge hit with the neighborhood kids that although 70% of the homes in Kevin's neighborhood have pools, the Uher pool is THE pool of every one's choice. 

Kevin would like to give credit to the whole crew especially the gentleman(he does not remember his name)who is charge of the manual labor. HOWEVER, for outstanding service, Kevin's tribute goes to RICH. Rich showed exceptional knowledge, creativity and dedication. As an example, Rich suggested to tile the steps that lead to the pavilion with the same one inch tile that was used for the pool. The end result is awesome! 
 
Kevin began by researching fiberglass pools. Once he completed that stage, he began to reasearch which company manufactured a better product. Mark's 3-D presentation sealed the deal for him.

Rick Harris Project 

Rick said that the crew was very capable, friendly and hardworking. Rick was so involved in this project that at one point the crew asked him to run to the store to buy coffee and donuts just to get rid of him for a while.  
During this project, Rick was hands on helping the crew to dig a trench with his excavator and determining the elevation of the pool. 
Towards the end of the project, Rick left for Bermuda and upon his return his stamped concrete decking was completed and it looked great.

Rick mentioned that when he hires someone, good communication skills are a must. Rick put Mark's follow up skills to a test when he called Mark (about his filter) while Mark was eating dinner and he still answered Rick's phone call. Mark and his crew have been very generous with their time and follow ups. 

The pool looks amazing. Rick went on to say that he was extremely impressed at Mark's ability to move ahead the installation date from September to July with only ONE phone call. The project was completed within three days. 

According to Rick, Mark and his crew do an outstanding job.

As great as Rick's experience has been with Mark and Artistic, he cautions Mark that his next "mystery" customer might not share the same sentiments. Therefore, Rick strongly recommends that Mark should meet his customers in person to avoid any surprises.

Easy maintenance and the fast installation top Rick's list of what he likes most about his pool. 

Rick credits the whole crew for a job well done. 

Rick researched different fiber glass pools. When it came time to choose THE ONE, he called several builders to check on how quickly he would get a call back. Mark returned Rick's call each and every time within a timely manner. 

Frank Gioffre Project

The construction phase earned Frank's praise and complete satisfaction. 
In regards to the job sign, Frank said that he was never asked about displaying it.

Frank mentioned that Mark arranged for a pool company to conduct the walk through tour and this company does a fine job. Frank has not encountered any problems so far but he is confident that if he has a maintenance question, all he has to do is to pick up the phone.

The pool is in doors and after the non related pool constructions are completed, the Gioffre family is going to enjoy watching the New Jersey winter through the windows while sitting in their heated spa and pool. 

Frank reiterated that ARTISTIC'S workmanship is nearly "perfect".

Frank can not think of anything that Mark needs to change or improve in conducting his business.

The pool and the spa are ideal for the Gioffre family

Franks credits the entire crew for an outstanding job but he named Mark and Mike because they were his main contacts. 

Frank researched the web and once he contacted Mark, he was convinced to choose a San Juan Pool. 

Alex Libassi Project

Alex said that during the entire construction phase, there was not a single problem with anything. 

Alex said that Mark is always available for follow ups. He recalls that one month after the installation, one of the pool lights appeared dim. Alex called Mark at 6:30pm and Mark had the light changed by 7:30am the next day. 

The pool's appearance and design surpasses Alex's expectations. 

Overall Satisfaction with Quality of Installation and Workmanship 

Alex said that Mark's prices are higher than other builders but ARTISTIC is the perfect example of "...you get what you pay for..." 

In Alex's opinion Mark's business is already a perfect "5" so much so that Alex would consider it a complement to work for ARTISTIC.

Alex said that he is thoroughly impressed with the line of San Juan's fiberglass pools and the state of the art technology that is used to manufacture these pools.

Alex emphatically mentioned Mike's name for outstanding service. 

Alex researched fiberglass pools and when he called Mark, he was very impressed with Mark's level of knowledge not only about San Juan products but also about other brands of fiberglass pools. Another major attribute was Mark's diligence in returning phone calls in a timely manner. As a matter of fact, Mark answers his phone by greeting Alex right away, "...Hi, Alex..." 

Stephanie Cocchi Project

Mrs. Cocci stated that during the digging phase, the crew found out that there were a considerable amount of broken rocks and concrete underneath the soil. The crew had to rent a special equipment(she paid for it)in order to complete the digging. Other than this issue, Mrs. Cocci did not encounter any other problems during the construction phase. 
In regards to displaying the job sign, Mrs. Cocci could not recall if she was asked the question. 

Mrs. Cocci LOVES her pool and the whole project took about one week! 

Mrs. Cocci thinks very highly of Mark and ARTISTIC. In place of suggesting an improvement, Mrs. Cocci wants to praise Mark for having great character and great work ethic. Mrs. Cocci cited the following incident as a testimony to Mark's character. The Cocci family had hired and paid a deposit to a company(referred by Mark)to close their pool. When it came time to close the pool, Mrs. Cocci could not get a hold of someone in this company. When Mark found out about this issue, he told Mrs. Cocci that if this company does not come through for her, he will reimburse her the deposit and arrange for another company to close her pool. 

Mark talked Mrs. Cocci out of buying a larger pool which was positively the correct decision. BUT Mrs. Cocci would still like to have a larger pool and she might add a spa to her existing pool to achieve her wish. 

Mrs. Cocci likes the seating on both ends of the pool. 

Mrs. Cocci's choice of individuals who provided outstanding service is Mark and Jenea. 

Mrs. Cocci first found out about San Juan Pools by researching on line and after she spoke with Mark she was sold on it. 

John Leshko Project

The construction phase was perfect! In a trade where most companies will try to cut corners, ARTISTIC offered the best in quality of products and excellence in their workmanship. The crew was very respectful when they were on Mr. Leshko's property; they took the utmost care in cleaning up their trash and they would always ask permission if they needed to use the restroom.  
Mark was available at all times he was open to any changes that would have satisfied Mr. Leshko. As an example while the concrete work was being completed, he asked Mr. Leshko if anything needed to be changed. 

This phase of the project earned flying colors of approval from Mr. Leshko.

Mr. Leshko said that the quality of the installation is so superb that when three professional pool cover manufacturers came over and saw the finished project, they said that they were amazed at the quality of ARTISTIC'S workmanship. 

Mr. Leshko has only praise for ARTISTIC. He said that Mark, Mike, Joe and Rich are not afraid to get dirty and ARTISTIC'S motto should read: "....We Do What We Say...."

1)Low Maintenance: Mr. Leshko's neighbor recently spent over $13,000 maintaining his concrete pool even though the pool is only a few years old. 
2) No Scraping: Bathing suits are not ripped and body parts are not scraped. 
3) Maintains its Good Looks: Unlike vinyl pools that have to be replaced and the fit is never the same, fiberglass pools maintain their beauty year after year. 
4) State Of The Art Technology: Fiberglass pools are manufactured with the state of the art technology.

Mark, Joe, Mike and Rich provided outstanding service through out this project. 

Mr. Leshko researched different pools for three years. 

Bruce Painter Project

Mr. Painter's choice of word to describe the pool shell and the delivery team is "...Unbelievable..." 

Mr. Painter praised ARTISTIC'S crew and workmanship but he mentioned that there was one problem after the installation. After the pool was installed and the concrete was poured, there was a major rainfall which created a two feet deep sink hole. Mr. Painter called Mark but to his disappointment he was told that the earliest a crew member could arrive at his site was in one week. That was not a suitable option for Mr. Painter because of safety (kids could have fallen in the hole) and also in case the concrete buckled up. 

This phase was completed to Mr. Painter's satisfaction and all his questions were answered. 

The pool looks beautiful not only in Mr. Painter's opinion, but also so have said the people who have come by to see the pool. 

Mr. Painter did not hesitate to say that ARTISTIC'S workmanship is outstanding. 

Mr. Painter began by saying that he would whole heartedly recommend ARTISTIC and they were a pleasure to work with. He rates his overall experience with ARTISTIC as a VERY STRONG "4" out of 5 and the minor deduction is due to the sink hole issue. 
In addition, Mr. Painter has the following suggestion: 
Make it clear to the customer that the pool will not be completed in two days. The time frame is closer to one week due to the fact that the ground has to settle.

Mr. Painter knows that it is only wishful thinking but he would have loved to pay LESS for his pool! 

Rich's attitude and dedication to his work is outstanding. 

Mr. Painter learned about San Juan Pools from a few friends who had worked with ARTISTIC

Judy Caswell Project

The delivery team was wonderful. 

Judy began by stating that the crew did a fantastic job. Then she commented on what ARTISTIC does that goes over and beyond the call of duty. During the construction, Judy's grass was torn up because of the heavy equipment trafficking on it. When it came time for pouring the concrete, Rich noticed the torn grass and used all the concrete in the truck to make up for the torn grass. Even more impressive is the fact that Judy was not even there to "supervise" and ask for this favor. This was entirely because ARTISTIC wants the customer to be completely satisfied. 

Judy said that the equipment was so well labeled that learning how to maintain the pool was quite simple. A great feature of this phase is that Mark set her up with a pool service company so that her pool was taken care of from day one.  
During this phase of the survey, Judy mentioned that her chlorinater was not working. She had mentioned this issue to Mark and the pool service person and they have assured her that upon the opening of the pool, this matter will be taken care of. 

The pool is gorgeous and so say all of Judy's guests. The concrete work is exceptional; it is a beautiful "design" that adds to the overall look of the pool. 

The tile and concrete work are proof alone that ARTISTIC'S workmanship is outstanding. 

Artistic is already doing a "5" rated work mainly due to Mark, Janai and Rich. What else can you ask for when you decide to have a pool in July and a few days later there is a beautiful pool in your backyard!

Judy loves EVERYTHING about her pool from the size (its perfect!) to the seats, the lights, the tile, the concrete... 

Rich is Judy's knight in shining armor. His decision to use the extra concrete to make up for the torn up grass was extremely gracious and furthermore, Rich's concrete work is second to none.

Judy researched on line and her decision to choose San Juan over other fiberglass pool companies was due to our call backs and followups.

Michael Burns Project 

The pool delivery team was wonderful. 

Mark, Mike and their crew were outstanding in this phase of the project. They deserve a perfect "5" for their workmanship, attitude and hard work.

Michael said that this is the only phase that was less than perfect. Steve was originally scheduled to conduct the walk through. Steve could not make it so Mike and Mark took over. They did a great job but Michael would have appreciated a "punch list" so that he could refer to it to refresh his memory. 2) Michael went on to say that after the walk through his pool heater stopped working and shortly after that his spa heater malfunctioned. Mike and Mark were terrific in trying their best to repair the heaters and even wanted to take them out so that they could be replaced. However the manufacturers for the two heaters(different companies) did not allow that and it took over one month for the technicians to show up and fix the problem. Michael realizes that the pool heater companies are responsible for the delay but the end result was that he and his family were inconvenienced.  
3) ARTISTIC uses the latest gadgets and state of the art technology but their electrician is not fully trained on the equipment and it shows.

The pool is absolutely beautiful. 

Michael began by stating that Mark and Mike are exceptional professionals. "....they did things that they did not have to do...." If Michael called or e-mailed them even on the weekend, he would receive an answer the very next day. 
The only suggestions for improvement that Michael feels could enhance ARTISTIC'S already "perfect" performance are the following: 
1) The customer can not retain all the information during the walk through. A check list would be very helpful. 
2) Somehow communicate with the heater company to avoid long delays for repairs. 
3) It is a very good idea to tell the customer about the cost of the pool cover during the early stages of the project. Although Michael could afford the cover, he was still taken back by the price. The affordability might be a major obstacle to another customer. 

The shape is fantastic. It is not the boring rectangular shape. 

Michael's mind was already set on fiberglass pools. As a police officer he was familiar with ARTISTIC'S shop and when he spoke with Mark, he was sold on San Juan products.

Michael Burns Project 

The pool delivery team was wonderful. 

Mark, Mike and their crew were outstanding in this phase of the project. They deserve a perfect "5" for their workmanship, attitude and hard work.

Michael said that this is the only phase that was less than perfect. Steve was originally scheduled to conduct the walk through. Steve could not make it so Mike and Mark took over. They did a great job but Michael would have appreciated a "punch list" so that he could refer to it to refresh his memory. 2) Michael went on to say that after the walk through his pool heater stopped working and shortly after that his spa heater malfunctioned. Mike and Mark were terrific in trying their best to repair the heaters and even wanted to take them out so that they could be replaced. However the manufacturers for the two heaters(different companies) did not allow that and it took over one month for the technicians to show up and fix the problem. Michael realizes that the pool heater companies are responsible for the delay but the end result was that he and his family were inconvenienced.  
3) ARTISTIC uses the latest gadgets and state of the art technology but their electrician is not fully trained on the equipment and it shows.

The pool is absolutely beautiful. 

Michael began by stating that Mark and Mike are exceptional professionals. "....they did things that they did not have to do...." If Michael called or e-mailed them even on the weekend, he would receive an answer the very next day. 
The only suggestions for improvement that Michael feels could enhance ARTISTIC'S already "perfect" performance are the following: 
1) The customer can not retain all the information during the walk through. A check list would be very helpful. 
2) Somehow communicate with the heater company to avoid long delays for repairs. 
3) It is a very good idea to tell the customer about the cost of the pool cover during the early stages of the project. Although Michael could afford the cover, he was still taken back by the price. The affordability might be a major obstacle to another customer. 

The shape is fantastic. It is not the boring rectangular shape. 

Michael's mind was already set on fiberglass pools. As a police officer he was familiar with ARTISTIC'S shop and when he spoke with Mark, he was sold on San Juan products.

Luisa Amora Project

Luisa said that on the whole she was satisfied with ARTISTIC'S sales phase. Her chief complaint during this phase is that although ARTISTIC did a fine job of obtaining all the permits for the township, they were not clear on what permits were Luisa's responsibility and therefore this mixup delayed her pool project by two weeks. 

The delivery team did a great job.

Luisa described the crew as "top notch" and "easy to talk to". The problem that occured during this phase was initiated by the CONSERVATION COMMITTEE which has a higher authority than the township. This committee forbid the installation of the pool on the flat area that it was originally mapped out and instead the pool had to be installed on a slope which involved a retaining wall. Luisa does not fault ARTISTIC for the retaining wall, however, she commented that ARTISTIC did not check and communicate with her in regard to some of the decisions that involved the retaining wall and she does fault them for that. 

Luisa said that ARTISTIC arranged a pool company to conduct the walk through. The filter was not working during this walk through but it was fixed right away.

Louisa said that she would refer ARTISTIC and use them again BUT with more caution. 
In regard to referring the pool, Louisa states that at this point, she has nothing to compare it to; so far so good.

The heater is Louisa's favorite part of the pool.

Louisa said that the entire crew deserves the credit.

Louisa researched on line, she talked to several pool companies and she read customers' comments on line. Her research led her to believe that San Juan manufactures the best brand of fiberglass pools and it is competitively priced considering the quality and the features of the products.